I have two decades of programming experience with a specialization in real-time applications. This has culminated in me leading technology here at Faye Travel Insurance where we’ve created the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster assistance and claims resolutions. Our whole-trip protection, coupled with our proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims.
First and foremost, it’s incredibly interesting to turn a legacy-dominated field known for lacking innovation, on its head, starting from scratch and building a fully digital experience.
A challenging aspect of that relates to our fintech solution, Faye Wallet, which is our secure digital debit card in which we can reimburse travelers on approved claims and for common travel inconveniences, such as flight delays or lost luggage. Adding Faye Wallet to Google Pay and APple Pay takes seconds, and our users can use these funds to pay for things when they need it most - rather than paying out of pocket.
That said, enabling users to pay for things with their mobile phone, all over the world, comes with difficulties.
Daniel Green - Co-Founder and CTOThe Interviewee, Daniel Green, is the Co-Founder and Chief Technology Officer at Faye, a company formed by a team of insurance and travel experts to build the first ever person-first travel insurance and assistance offering on the market.
I’ll give you my ultimate, #1 travel app: Flighty - great user experience and they’re always the first to know about a flight delay.
We didn’t start as Faye. In September 2019, my business partner, Faye Co-founder & CEO Elad Schaffer, and I launched an AI travel assistant. We had paying clients already, as well as confirmed pre-seed funding. When COVID-19 hit, all of that changed, and Faye was reborn as a mobile-first, travel insurance company that seeks to be both your insurer, and your #1 companion.
There are many pain points in this ecosystem - it’s a space that has undergone little innovation.
Travel insurance tends to be chock-full of lengthy jargon-filled policies that leave travelers confused rather than well-informed. The claims process is slow and bureaucratic, requiring excessive paperwork and lengthy wait times. And there’s really no brand working to build strong connections with consumers, making travel insurance feel like a distant service that’s hard to reach.
We created Faye as a solution to these longstanding issues.
From getting trips covered, to receiving real-time itinerary alerts, to filing claims, to receiving reimbursements, to chatting with support 24/7, Faye has created an app that’s actually useful in a sea dominated by incumbent players who have failed to digitize.
Our product is clear and holistic - you know what coverage you’re purchasing and how you’re protected pre-trip and in-trip. Faye is digital and quick - from getting covered to receiving assistance to processing claims. And above all, we’re human and person-first. Our team of customer experience specialists is available around the clock - working when travelers shouldn’t be to provide proactive trip assistance when it matters most. This, coupled with our proprietary technology which proactively monitors trip itineraries, means we assist our users when they’re away from home, making the Faye app on iOS or Android the ultimate travel companion.
This is an ecosystem dominated by incumbent players and in recent years, newer more modern insurtechs (Faye included). There’s room for everyone, but Faye brings a fresh take, one of a transparent, person-first and technology-driven company that travelers happily want to come back to for life. We marry travel with insurance and financial solutions to care for travelers holistically, going beyond the simple function of insurance. In short, n o travel insurance provider has successfully built an app that’s actually useful to the end user. Until now, until Faye.
In the coming months we plan to dedicate our recent capital injection to bring more speed and automation into claims processing, enable easy access to doctors anywhere in the world in minutes via our telemedicine offering, enhance the way we help customers overcome flight delays and cancellations and create new tools for our partners - travel agencies and other providers - to educate their customers on the importance of travel insurance and empower them to offer it in the most seamless way.
If you’re heading on a summer vacation or future trip, download the Faye app to get your trips covered. Once you purchase a policy, add in your flight info so we can send you real-time alerts on things like delays, cancellations, your gate and even where your luggage is upon landing.
Via the app you can also see local apps to download to elevate your trip once at your destination(s), such as transportation and where to shop, along with local COVID-19 requirements and the weather forecast. Once there they can also contact our support team 24/7 via the chat function - and not just for emergencies, but also for tour recommendations, where to eat and even where the closest pharmacy and ATM are located.
About App:
What if travel insurance did more than wait for something to go wrong - what if it helped things go right?
Faye does just that, delivering person-first, proactive, industry-leading coverage and care that protects your entire trip. Get covered in under 60 seconds with a custom, comprehensive plan that covers your trip, your stuff, your health, and even your pet.
Voted a must-download travel app of 2022 by Fodor’s Travel, the Faye travel insurance app goes the distance to redefine how you’re looked after when you’re on the road, providing:
• The ability to insure your entire trip in 60 seconds
• Real-time trip monitoring and alerts (on things like flight changes and delays)
• Quick claims resolution & reimbursements done digitally (like when your bags are lost)
• Customer experience specialists available 24/7 to provide proactive problem-solving and support when you need it most - anytime, anywhere, 365 days a year - even on weekends and holidays (yes, real humans!)
• The ability to pay, and get paid, for common trip inconveniences and claims via Faye Wallet, our secure digital payments card
• A fully digital, easy-to-use claim filing process (just upload your documents to the app and we’ll review everything within 48 hours of receiving the necessary info)
Built by avid travelers and insurance experts who believe that travel insurance can be more than a forgettable add-on but a must-have advantage, Faye helps keep you safe, informed and inspired to foray fearlessly.
We’re easy to get in touch with around the clock - chat with us in-app or email us at [email protected]
What we cover
Pretty much everything and anything related to your travel well-being.
• Your trip: If your trip gets delayed, interrupted or if you have to cancel, we'll be there to make it as stress-free as possible. You can even add on the ability to cancel for any reason.
• Your health: We cover emergency medical expenses you have during your trip, including ones related to COVID-19. Even if it means flying you home.
• Your stuff: Phone or laptop gets stolen? Bags are delayed or damaged? We’ll help ya' out. Even with that favorite t-shirt of yours.
We also provide valuable add-ons that may be relevant to your trip: Pet care, Rental car care, Vacation rental damage protection, Extreme sports and more.
Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067.
Categories: Travel & Local
Date: July 6, 2023
Developer: Daniel Green - Co-Founder and CTO
About developer: The Interviewee, Daniel Green, is the Co-Founder and Chief Technology Office ... Read more
Website: https://www.withfaye.com/
