Yes, we do have some experience, as this is our second mobile application. The first one has been developed a few years ago but the features were rather limited, compared with the new one. We received a lot of feedback from our clients regarding the first app and we ended up implementing the features that were the most requested by our customers. Therefore, this app was developed especially for the clients and their needs. The current version that we have just launched, offers: - Improved design. - Improved AWB Tracking experience. - The possibility to generate an AWB. - The possibility to place a pick-up order. - The possibility to locate the nearest pick-up/drop off FAN Courier location. - Price estimate.
I would say our main challenge was to set up a connection and maintain a balance between our internal systems, developments and the external developer, always keeping in mind the final user and his/her experience. Therefore, we could say that the most difficult part was to make things as easy as possible for our clients. We are aware that our clients are very busy and they are always trying to be as efficient as possible, and we did our best to help them and make the application user-friendly. The main difficulty derives from the fact that this is after all an operational application and the truth is that we need certain information in order to deliver as successfully as we promise. But, as I said, our main focus is to offer an enjoyable experience to our clients, so a big number of mandatory fields that we need to deliver are already prefilled and there are many helpful comments in all Forms that ensure the customer will be able to finalize all that he needs to accomplish in the mobile application. Considering this is an operational application, our internal IT department was a big contributor in the developing of all of the APIs that are at the heart of this application and had to return certain responses based on different conditions. Although we did our best to ensure that the app is as intuitive as possible, we are aware that there is room for continuous improvements and we are open to receive feedback at [email protected] Another challenge was the test period which actually extended over a period of approximately six months as there were many particularities to be tested, along with UX/UI issues.
From a professional point of view I really enjoy using Wunderlist to keep on track with my specific tasks and Team Gantt to get a bigger picture of the projects I coordinate. From a personal point of view, I really enjoy Duolingo because it’s probably the most accessible and friendliest way to learn a new language.
I would say the decision to develop this app was taken about a year ago, but we effectively started working on it in July, so it took us about 9 months to finalize this version.
Our objective was to offer an alternative channel for our non-corporate clients who are always on the move. Some of them cannot be found at the same address or they are not able to print the AWB (Air Way Bill) because they are not connected to a printer, so this application offers more flexibility especially for these types of customers. Furthermore, the application is also available for corporate customers as an alternative to the SelfAWB Account they use to manage their shipments. The dashboard of the mobile app offers a clear image on the shipments they have sent in the last month and also the status change notifications will be very helpful for some of them.
We could say the innovation factor starts with the possibility to generate a transport document/AWB and place an order for pick-up directly from a mobile device and continue with the QR Code that the app returns and is used by the courier in order to print the AWB(s). We’ve started analyzing this idea for quite some time, and are happy that we managed to gather all the knowledge and resources to develop it. As far as we know, this is the only available mobile application that provides all the necessary tools to generate an AWB and drop off their shipments based on a simple QR Code. The flow is as follows: The user fills in the AWB Form --> the app generates a QR Code --> at this point, the user could generate another AWB or place an order for pick up --> the user selects the shipments for pick-up from the list --> he places the pick-up order --> the courier prints the AWB(s) from his mobile device based on the QR Code(s) and he picks up the envelope(s)/parcel(s) --> user receives status updates until the shipment is delivered (optional).
Based on the feedback we shall receive, we are considering implementing the following features: - Customer support ticketing service. - Additional delivery options, Smart Lockers (eBOX) and alternative pick-up/drop off partner locations (Collect Point). - International shipments. - Mobile payment.
Although throughout the development period we always had in mind maximizing our customer’s satisfaction, we are sure they hold valuable insight, as how to improve the application or to better suit their needs. In that sense, we are open to receive feedback of any sort and we encourage them to write to us at [email protected] Furthermore, if they do enjoy the application we would definitely appreciate if they share it with their community.
About App: Now you can enjoy fast courier services with a simple tap on your smartphone. Download the FAN Courier app now and have access to the services you need even when you are not in front of a computer. Using the app, you can easily and quickly find out what the status of your expedition is using AWB Tracking, call a courier and even create an AWB. Moreover, you can estimate the shipping cost for your parcel. Download the app now and you can instantly: • Find out what your shipment’s status is by using AWB Tracking. • Call a courier. • Create an AWB. • Estimate the shipping cost. • View the dynamic map of FAN, eBOX, and Collect Point locations. FAN Courier is the leader of the Romanian courier services market, delivering tens of thousands of envelopes and parcels daily, anywhere in the world. Download the FAN Courier app now and enjoy a dynamic and efficient experience delivered by the largest courier company in Romania.
Date: May 31, 2018
Developer: Francesca Comnea-Mihai