AskFirst - Interview with the developer of a fantastic app

Did you have any prior development or coding experience?

We have a team of talented engineers and product managers who are involved in collaborating with clients and patients to ensure the platform is fit for purpose and use the best and latest technology.

What was the most challenging aspect of developing mobile app?

Developing a consumer mobile app for the healthcare market is extremely challenging.

We needed to ensure the platform was safe and secure. We handle sensitive user data and interact with various backend service and APIs. Ensuring the security of user information, protecting against unauthorized access, and implementing robust authentication and encryption mechanisms were critical but challenging tasks. Additionally, complying with privacy regulations and user consent requirements added complexity to the development process.

The interviewee, Gaurov Mehta, is the Director of UK for Sensely Corporation, the company behind AskFirst app. Sensely platform helps large enterprises all over the world deliver member experiences that increase satisfaction and drive efficiency.

Name a few of your favorite apps and reason you love them.

WhatsApp: End to end encryption, voice and video calling features, group chat functionality, and the ability to share various types of media seamlessly
Duolingo – gamifies the learning process. Ability to practice speaking, listening, reading, and writing skills in different languages.

How long have you been working on this app?

8 years.

What need of the user did you have in mind when developing this app?

Virtual Consultations, Automation, Appointment Scheduling, Triage and Signposting, Access to Information, EHR integration, Community Support.

In what way do you think your app is better than similar apps on the market? Please describe in detail what innovation you think you bring and what you are proud of in your app.

I'm proud to introduce our app, "AskFirst," which brings a new level of innovation to the healthcare landscape. What sets AskFirst apart from similar apps on the market is our focus on seamlessly connecting users with both healthcare professionals and a supportive community, all within a user-friendly interface.

One of the key innovations we bring to the table is our integrated telemedicine platform. AskFirst allows users to schedule virtual consultations with trusted healthcare providers directly from the app, eliminating the need for long waits and physical visits. Our intuitive interface makes it effortless for users to book appointments, communicate securely with doctors, and access medical advice from the comfort of their own homes.

We understand that managing personal health data can be overwhelming, which is why we have implemented state-of-the-art security measures to protect user privacy. AskFirst’s data encryption and strict adherence to privacy regulations ensure that your information remains confidential and secure. But our innovation doesn't stop there.

AskFirst leverages advanced machine learning algorithms to deliver personalised health recommendations tailored to each user's unique needs. Whether it's fitness suggestions, dietary guidelines, or mental well-being tips, our app goes beyond generic advice and provides actionable insights based on individual profiles and preferences.

We take great pride in the user experience we have crafted. AskFirst features a visually appealing and intuitive design that ensures seamless navigation and accessibility for users of all ages and technological backgrounds. Our goal is to make health management effortless, empowering users to take charge of their well-being with ease and confidence.

In summary, AskFirst is more than just a healthcare app; it's a comprehensive and innovative solution that revolutionises how users interact with their health. With our integrated telemedicine platform, supportive community, personalised recommendations, and focus on user experience, we believe AskFirst is set to redefine the way people approach healthcare in the digital age.

What are your future plans and expected features of the coming new versions of this app?

AI and Machine Learning Applications: Leveraging AI and machine learning algorithms will enable more accurate health predictions, early detection of health issues, and personalised treatment plans. This will involve features like AI-driven risk assessments, and proactive health monitoring.

Health Gamification and Incentives: We will be incorporating gamification elements into the platform, such as challenges, rewards, or achievement badges, that will motivate patient users to adopt healthier habits and maintain engagement with the app. Incentive programs, such as partnerships with health insurance providers or wellness rewards, are being explored.

Integration with Digital Therapeutics: Collaboration with digital therapeutics platforms will offer users evidence-based, clinically validated interventions for managing chronic conditions or mental health issues. This will involve guided therapy programs, cognitive behavioral therapy tools, or personalised treatment plans.

Assuming new users of your app are reading this page. What do you want to ask them to do (contact you about X, Share the app, etc.)?

Please visit for more information.


About App:

Ask NHS is now AskFirst.

AskFirst provides you with improved access to health and care advice. You can talk through your symptoms in complete confidence with Olivia, a virtual health assistant.

If needed, Olivia will arrange for a call back from a clinician to discuss your symptoms further. You can also search healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services. Our service is available to all NHS patients in England over 16. Parents or guardians can create accounts on behalf of patients under 16 years of age.

Please note for immediate life-threatening emergencies call 999.

When to use AskFirst:

- Abdominal pain
- Back pain
- Cough
- Cold or flu symptoms
- Chest pain
- Dizziness
- Fever
- Headache
- Pregnant and vomiting
- Rash
- Sore throat
- Urinary symptoms
- General medical questions, "Should I go in for this or not?"

Categories: Medical

Date: May 26, 2023

Developer: Sensely Corporation

About developer: The interviewee, Gaurov Mehta, is the Director of UK for Sensely Corporation ... Read more



App URL in iTunes
App URL in Google Play


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